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Last updated: 2020-04-12

Call Center's Training Automation

Call Center's Training Automation
Call centers are experiencing overload during the pandemic, while workers able to work from home are not in short supply thanks to record unemployment growth. The problem is training the newcomers fast and online. Cloud-based AI-assisted training generation and remote training is the rescue buoy here in these dangerous waters.

To be able to support customers, an employee needs at least 3 weeks of schooling of the domain knowledge, while at the same time, physical classrooms shut down. E-learning is an obvious solution in the current scenario, but even that takes time to create. That is where training automation software like QuizRecall comes in. QuizRecall solves this problem by converting text into a multiple-choice training quiz.

While AI-assistants are the future of customer service, full AI is a bridge too far. Customer service is there to solve edge case scenarios with on-their-feet thinking and to provide empathy. That is something AI will not do for you. The golden middle way is the wise road forward.

Get your piece of the future of training at QuizRecall.com.

#callcenters #remotework #training #ai

Author: Vaclav Kosar